1. Introduction
Welcome to Sherpa Platform ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our service. By using Sherpa Platform, you agree to the collection and use of information in accordance with this policy.
API Server Rights & Requirements:
What we need: To provide transcription services, we require access to your audio files. We process these files through our speech recognition infrastructure to generate transcriptions.
Your rights: You control what audio content you submit. You can request deletion of your processed files at any time by contacting us.
2. Information We Collect
Sherpa Platform collects the following types of personal information:
- Account Information: Name, email address, company name, and other information you provide when creating an account
- Usage Data: Information about how you interact with Sherpa Platform, including features used, time spent, and actions taken
- Content Data: Documents, files, and data you upload or process through Sherpa Platform
- Technical Data: IP address, browser type, device information, and other technical identifiers
- Communication Data: Messages, feedback, and other communications you send to us
API Server Rights & Requirements:
What we need: For the transcription API, we collect:
- API key authentication credentials (stored securely)
- Audio files you submit for transcription
- IP addresses for security and rate limiting
- Usage metrics (number of requests, file sizes, processing times)
Your rights: You can request a copy of all data we have collected about your API usage. You can also request deletion of your account and associated data.
3. How We Use Your Information
Sherpa Platform uses your personal information for the following purposes:
- To provide, maintain, and improve our services
- To process your requests and transactions
- To authenticate your identity and manage your account
- To communicate with you about your account, our services, and updates
- To analyze usage patterns and improve user experience
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our terms of service
API Server Rights & Requirements:
What we need: We use your audio files solely to generate transcriptions. We use API keys to authenticate requests and prevent unauthorized access. Usage data helps us optimize performance and ensure fair usage.
Your rights: You can opt out of non-essential communications. You can request that we limit data collection to only what's necessary for service delivery.
4. Data Sharing and Disclosure
Sherpa Platform does not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating Sherpa Platform, subject to confidentiality agreements
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users
- With Your Consent: When you explicitly authorize us to share your information
API Server Rights & Requirements:
What we need: We may use third-party speech recognition services to process your audio files. These providers are bound by strict confidentiality agreements and only process data as necessary for transcription.
Your rights: You can request information about which third-party services we use. You can also request that we notify you before sharing your data with new service providers.
5. Data Security
Sherpa Platform implements industry-standard security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Access controls and authentication mechanisms
- Regular security assessments and monitoring
- Secure data storage infrastructure
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
API Server Rights & Requirements:
What we need: All API communications use HTTPS encryption. Audio files are encrypted at rest. API keys are hashed and stored securely. We implement rate limiting to prevent abuse.
Your rights: You can request details about our security measures. You can report security concerns to us immediately. We will notify you promptly if we discover any security breach affecting your data.
6. Your Rights and Choices
You have the following rights regarding your personal information in Sherpa Platform:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Data Portability: Request a copy of your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing communications (account-related communications may still be sent)
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
API Server Rights & Requirements:
What we need: To fulfill your requests, we may need to verify your identity using your API key or email address associated with your account.
Your rights: You can request:
- A complete log of all API requests made with your API key
- All transcriptions generated for your account
- Deletion of specific audio files or all data associated with your account
- Export of your data in JSON or CSV format
7. Data Retention
Sherpa Platform retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
API Server Rights & Requirements:
What we need: We retain audio files and transcriptions for 30 days after processing to allow you to retrieve results. After this period, files are automatically deleted unless you request longer retention.
Your rights: You can request immediate deletion of files or extend retention periods. You can also set automatic deletion preferences in your account settings.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using Sherpa Platform, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your personal information receives an adequate level of protection.
API Server Rights & Requirements:
What we need: Our transcription infrastructure may process data in multiple geographic regions to ensure optimal performance and redundancy.
Your rights: You can request information about where your data is processed. You can request that your data be processed only in specific regions if available.
9. Children's Privacy
Sherpa Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
API Server Rights & Requirements:
What we need: API access requires account creation which verifies age eligibility.
Your rights: If you discover that a minor's data has been processed, you can request immediate deletion.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of Sherpa Platform after changes become effective constitutes acceptance of the updated policy.
API Server Rights & Requirements:
What we need: We will notify all API users via email when privacy policy changes occur.
Your rights: You can review policy changes and decide whether to continue using the service. Significant changes may require renewed consent.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Sherpa Platform
Email: privacy@sherpa-platform.com
For privacy-related inquiries, please include "Privacy Policy" in the subject line.
API Server Rights & Requirements:
What we need: When contacting us about API-related privacy matters, please your account email + last four digits of your API key for verification.
Your rights: You can expect a response within 5 business days. For urgent security concerns, use our security contact channel.
12. Service Description
Sherpa Platform is an AI-powered business intelligence platform that enables organizations to interact with their data through natural language interfaces, advanced analytics, and intelligent automation. Our service provides tools for data analysis, document processing, meeting transcription, and various industry-specific applications designed to enhance business productivity and decision-making.
API Server Rights & Requirements:
What we need: The Transcription API specifically processes audio files (MP3, WAV, M4A, MP4, FLAC, OGG, WebM) and returns text transcriptions. We require valid API keys for authentication and may implement usage quotas based on your subscription tier.
Your rights: You have the right to understand service limitations, file size restrictions (500MB max), processing times, and supported languages. You can request custom configurations for enterprise accounts.
Last updated: December 2025